Phone Number: +6 (088) 522 888       Email: [email protected]

Phone Number: +6 (088) 522 888

Terms & Conditions

At Grandis we seek to make things as transparent and as simplified as possible. For those who prefer to read between the lines, here are the terms and conditions for reservations made through our website.


  • Rates are subject to change without prior notice.
  • All rates are quoted as “NETT” inclusive of prevailing government taxes.
  • Every effort has been made to ensure that our website offers the lowest prices online. However, third parties promotions are beyond our scope of control. Hotel Grandis shall not be liable for any damages as a result of the mispricing.
  • A maximum of one (1) extra bed is allowed per room at a rate of RM130 nett per bed per night. This is inclusive of breakfast.
  • Maximum of two (2) adults and two (2) children below twelve (12) years old when sharing with existing bedding except for Family Room which can accommodate maximum of five (5) persons.
  • Check-in time is after 1500 hours.
  • Check-out time is before 1200 hours.
  • Late check-outs will be subject to additional charges at the prevailing rates:
    • Check out after 1200 hours and before 1600 hours will be chargeable at 50% of the standard room rate.
    • Check out after 1600 hours will be chargeable at the full room rate.
  • The management reserves the right to grant or waive late check-out charges at their sole discretion.
  • Full prepayment for total room charges are required before booking.

Cancellations/ No Show / Early Departure

  • Cancellation made within seven (7) days of arrival date will attract one (1) night cancellation charges based on the first (1st) night rate of each room booked.
  • In the event of No Show, full length of stay shall be imposed.
  • Early departure after check-in (shorten stay), a charge of one (1) night is applicable on the balance of the unused length of stay.
  • For security reasons, all refunds due shall be credited to guest’s credit card account. This will be completed within thirty (30) days from the date of submitting the documents for processing.

Child Meal policy

  • Children below six (6) years old, eat free when dining with parents having buffet.
  • Children below twelve (12) years old, 50% discount applicable.

Tourism Tax Collection

  • Malaysians and permanent residents will be exempted from paying the tax, while foreign tourists will be charged a flat rate of MYR10.00 per room per night for all hotel classifications effective 1st September 2017.